We are dedicated to provide a secure gaming environment for all of our current and prospective clients. We provide industry-leading support tools and services to our clients and continuously monitor possible concerns through our leading technology platform.
Our consumers rely on us to deliver a pleasurable online gaming experience in a safe, secure, fair, and responsible manner. They gravitate toward Cosmo Gaming Company Ltd's products because they value the social experiences associated with sports and gaming, as well as the freedom and excitement associated with following their instincts.
Within our applications and on our websites, our users may readily access the most up-to-date information about gambling responsibly and resources for seeking assistance with gambling-related difficulties. Cosmo Gaming Company Ltd has connected with national systems, such as Gamstop in the United Kingdom, allowing clients facing difficulties to self-exclude from all operators in the market.
Additionally, we do proactive behavioural analysis on our consumers to identify potentially dangerous patterns of play. Our software enables us to monitor a broad range of customer indicators in real time, identifying individuals who are most at risk and enabling our highly trained Customer Care Teams to intervene early in the event of an incident.
We make a concerted effort to keep our safer gaming initiatives current with available technology. We assist a variety of organisations that are directly involved in addressing problem gambling and the associated challenges.
Additionally, we have added a suite of safer gambling features — a reality check, deposit limit, take-a-break, and self-exclusion – to assist consumers seeking to maintain control over their activity.
Limits on deposits: A cardinal rule of gambling is to gamble within your means. To assist our clients in doing so, they can establish deposit limitations directly through their account or by contacting our Customer Care Team. Limits can be imposed for whatever length of time that is necessary to meet their demands.
Take a break: There is nothing wrong with taking a break, and our clients can configure a break time of up to six weeks by checking in or calling our Customer Care Team.
Reminders for sessions: Our consumers may self-limit their gaming by setting a timer. They then have the option of continuing to play or exiting the game.
Self-exclusion: If our clients believe they require time to reflect, they can self-exclude and discontinue playing with us entirely. Self-exclusion may be used for a duration of six months to five years.
We make a concerted effort to keep our safer gaming initiatives current with available technology. We assist a variety of groups that are directly involved in addressing compulsive gambling and the resulting difficulties.
